K9 LOFT

First time in and after a friendly and great experience with the staff prior, I was disappointed once I picked up my golden retriever from grooming. It looks like they tried shaving in parts and then cutting in others, making her coat uneven and obvious the person had no idea what they were doing. They also cut back all her flares, after requesting not too, and completely missed trimming around a paw. Lastly, added on the deshedding package and when we got home I had to brush her to remove a ton of undercoat that wasn’t even touched. Sadly, won’t recommend them for grooming.

Tried to give this place a chance but will no longer be bringing my dog here. There's been multiple times where I've requested that my dog be fed during his daycare stay there and they've forgotten more than once. We only find out later because my dog has a tendency to eat fast and then throw up all his food if he hasn't been fed at his appropriate times. This has happened three times right after bringing him home from K9. If they can't accommodate this request that's fine, I can adjust his feeding schedule but don't lie and say you can or you did feed him and then call me back and say you did in fact not feed him. My last straw was the last time I went to pick him up and they did NOT put on his leash properly and he almost ran out the door. With no help from staff even through they looked embarrassed I was able to properly leash him. The staff doesn't care, are rude and overpriced. Don't come here

This place is terrible! Rude staff, they don’t care about the animals. They leave boarded dogs alone for 2 hours between shifts in the cages. And not ashamed to say this!! They never advised me that they are closing earlier on Saturday, called 10 min before closing and refused to help. When I was begging to not leave my dog alone because he has a bad separation anxiety, to give me 30 min to pick him up, Edward and Elsa told me ‘nothing we can do, we need to leave, someone will come in 2 hours’. Really K9 Loft??? Do you have hearts?? Leaving dog with anxiety alone with no supervision, without advising new customer ahead of time?? Also Edward told me ‘you can complain to a manager on Monday morning, I don’t care’ and hung up on me.. I’m writing this review knowing that my baby is crying and barking alone right now in a new place, I know how much he is suffering now.. I pray he will survive through this.. if I could imagine they would leave my anxious doggie alone, I would never set my foot into this place.. you are not humans!!! If you love your pet STAY AWAY FROM THIS BUSINESS!!!

We were going to give K9 Loft one more try for a grooming but we were unfortunately called by them the day of the appointment to be told it needed to be cancelled. The reason was, "we don't actually schedule full grooming that late." The appointment was at 3pm for an 11lb dog. The person on the phone went on that the groomers can't start that late. I understand if that's the case, but then the appointment should not have been scheduled in the first place. Being told "I have no idea how it was scheduled in the first place" after its been on the books for a week rubs me the wrong way. They also left me two messages this past week confirming the 3pm appointment and then asking if it was possible to come in earlier at noon or 1pm but didn't mention anything about the appointment needing to be canceled. This was already the last chance we were giving K9 Lofts after many of the haircuts we've received here have been below average at best. After most appointments we've had to trim missed spots and stray hairs. One time it was so bad we had to send him back in because his cut was so choppy. That should have been our last appointment but they are located so close to us I wanted to give them another chance. I'm never expecting it to be perfect but it's been very sub par compared to other places we've gone in the past.